Communication For Business

<B>Part A: Interpersonal Skills</B> <br>Chapter 1: Communicating at Work<br>Chapter 2: Resolving Conflict and Negotiating<br><br>Part B: Working in Teams<br>Chapter 3: Contributing to Work Teams<br>Chapter 4: Providing Leadership<br>Chapter 5: Organising and Managing Meetings<br><br>Part C: Interacting with Clients<br>Chapter 6 : Communication with Customers and Clients<br>Chapter 7: Planning and Giving Presentations<br><br>Part D: Writing for Business<br>Chapter 8 : Principles of Effective Writing<br>Chapter 9 : Writing Business Documents<br>Chapter 10 : Writing Reports<br>Chapter 11 : Communicating with Graphics<br>