Preface <p></p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">PART I Orientation and Perspective</p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">1 Human Services: A New Direction </p> <p style="MARGIN: 0px" align="left" text-align="left">What Is a Human Services Worker? Multiple Views </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 1.1: Typical Employment Titles for Human Service Workers </p> <p style="MARGIN: 0px" align="left" text-align="left">Current Conceptions of Human Services Systems </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 1.2: “There She Lies, the Great Melting Pot” </p> <p style="MARGIN: 0px" align="left" text-align="left">Social Policy and Human Services </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Endnote </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">2 A History of Helping </p> <p style="MARGIN: 0px" align="left" text-align="left">The Dark Past of Helping </p> <p style="MARGIN: 0px" align="left" text-align="left">Social Welfare: Toward a Community Approach </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 2.1: A History of Prejudice </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Endnote </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">PART II Human Services: Defining Roles, Problems, and Boundaries</p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">3 Human Service Workers: Agents of Change </p> <p style="MARGIN: 0px" align="left" text-align="left">Human Services: A New Profession </p> <p style="MARGIN: 0px" align="left" text-align="left">Role Functions of the Human Service Worker </p> <p style="MARGIN: 0px" align="left" text-align="left">Human Service Workers: What They Really Do </p> <p style="MARGIN: 0px" align="left" text-align="left">Human Service Workers in a Multicultural Society </p> <p style="MARGIN: 0px" align="left" text-align="left">Competence and Credentialing </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Endnotes </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">4 Human Services: Identifying Problems and Causes </p> <p style="MARGIN: 0px" align="left" text-align="left">Identifying Problems </p> <p style="MARGIN: 0px" align="left" text-align="left">Theoretical Causes of Problem Behavior </p> <p style="MARGIN: 0px" align="left" text-align="left">An Ecological Synthesis: The Life Matrix </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">5 Human Services Boundaries: Special Populations, Special Systems </p> <p style="MARGIN: 0px" align="left" text-align="left">Problems and Services for Children and Adolescents </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 5.1: Cultural Diversity in the Workplace </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 5.2: Types of Out-of-Home Placement </p> <p style="MARGIN: 0px" align="left" text-align="left">Domestic Abuse Services </p> <p style="MARGIN: 0px" align="left" text-align="left">Problems and Services for the Elderly </p> <p style="MARGIN: 0px" align="left" text-align="left">Drug Abuse: The Problem and Human Services </p> <p style="MARGIN: 0px" align="left" text-align="left">Services for Mentally Retarded People </p> <p style="MARGIN: 0px" align="left" text-align="left">Mental Health Problems and Service Systems </p> <p style="MARGIN: 0px" align="left" text-align="left">Correctional Systems </p> <p style="MARGIN: 0px" align="left" text-align="left">Poverty: A Common Denominator </p> <p style="MARGIN: 0px" align="left" text-align="left">Homeless People </p> <p style="MARGIN: 0px" align="left" text-align="left">The Multiproblem Client </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">PART III Contemporary Strategies</p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">6 Medical and Psychiatric Approaches and the Person in Need </p> <p style="MARGIN: 0px" align="left" text-align="left">AIDS: Physical Disease as a Human Services Issue </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 6.1: HIV/AIDS in the Cross-Cultural Context </p> <p style="MARGIN: 0px" align="left" text-align="left">The Basics of the Medical and Psychiatric Models </p> <p style="MARGIN: 0px" align="left" text-align="left">Common Treatment Strategies of the Psychiatric Model </p> <p style="MARGIN: 0px" align="left" text-align="left">Prospects for the Medical and Psychiatric Models </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">7 Behavioral Approaches and the Person in Need </p> <p style="MARGIN: 0px" align="left" text-align="left">Four Models of Learned Behavior </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Problem Behaviors </p> <p style="MARGIN: 0px" align="left" text-align="left">Representative Behavioral Treatment Approaches </p> <p style="MARGIN: 0px" align="left" text-align="left">The Effectiveness of Behavioral Strategies </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">8 Psychotherapeutic Approaches and the Person in Need </p> <p style="MARGIN: 0px" align="left" text-align="left">Psychoanalysis </p> <p style="MARGIN: 0px" align="left" text-align="left">Rogers’s Client-Centered Therapy </p> <p style="MARGIN: 0px" align="left" text-align="left">Prescriptive Psychotherapy </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 8.1: Some Ethnocultural Issues and Psychotherapists </p> <p style="MARGIN: 0px" align="left" text-align="left">Structural Variations of the Psychotherapeutic Approaches </p> <p style="MARGIN: 0px" align="left" text-align="left">Evaluating the Effectiveness of the Psychotherapeutic Approaches </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Endnotes </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">9 Integrating Contemporary Strategies, Personal Relationship Skills, and the Supervisory Process </p> <p style="MARGIN: 0px" align="left" text-align="left">Using Contemporary Strategies </p> <p style="MARGIN: 0px" align="left" text-align="left">Using Personal Relationship Skills </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 9.1: Cross-Cultural Communication Barriers and Strategies for Breaking Through </p> <p style="MARGIN: 0px" align="left" text-align="left">Who Helps the Helper? Supervision and Teamwork </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">PART IV Human Services and Psychosocial Change Agentry</p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">10 Problem Assessment, Planning, and Brokering </p> <p style="MARGIN: 0px" align="left" text-align="left">Typical Problems Seen by Human Service Workers </p> <p style="MARGIN: 0px" align="left" text-align="left">The Need for Assessment </p> <p style="MARGIN: 0px" align="left" text-align="left">Principles of Triage </p> <p style="MARGIN: 0px" align="left" text-align="left">The Initial Assessment Interview </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Site </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">11 Case Management: The Cornerstone for Human Services </p> <p style="MARGIN: 0px" align="left" text-align="left">Approaches to Case Management </p> <p style="MARGIN: 0px" align="left" text-align="left">Case Management in a Variety of Settings </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 11.1: That Other Kind of Case Management </p> <p style="MARGIN: 0px" align="left" text-align="left">Issues in Case Management </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Site </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">12 Inspiring Change in Human Services Clients </p> <p style="MARGIN: 0px" align="left" text-align="left">The Process of Change </p> <p style="MARGIN: 0px" align="left" text-align="left">Motivation for Change </p> <p style="MARGIN: 0px" align="left" text-align="left">Motivational Interviewing </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Site </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">13 Crisis Intervention </p> <p style="MARGIN: 0px" align="left" text-align="left">Understanding Crisis States </p> <p style="MARGIN: 0px" align="left" text-align="left">Signs of Crisis States </p> <p style="MARGIN: 0px" align="left" text-align="left">Crisis Behavior during Major Disasters </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 13.1: Differences in the Responses of Children and Adolescents to Disasters by General Age Group </p> <p style="MARGIN: 0px" align="left" text-align="left">Common Crisis Situations </p> <p style="MARGIN: 0px" align="left" text-align="left">Intervening in the Crisis </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 13.2: Desirable Characteristics, Skills, and Abilities of Crisis Workers </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 13.3: Myths about Suicide </p> <p style="MARGIN: 0px" align="left" text-align="left">Crisis Intervention for the Crisis Worker </p> <p style="MARGIN: 0px" align="left" text-align="left">The Goal and Setting of Crisis Intervention </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Endnotes </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">14 Social Intervention: Prevention through Environmental Change </p> <p style="MARGIN: 0px" align="left" text-align="left">Prevention in Human Services </p> <p style="MARGIN: 0px" align="left" text-align="left">Limited Social Intervention </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 14.1: The Ethnic Agency </p> <p style="MARGIN: 0px" align="left" text-align="left">Comprehensive Social Intervention </p> <p style="MARGIN: 0px" align="left" text-align="left">Sociocultural Intervention in Human Services </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 14.2: Traditional Cultural Helpers and Human Services </p> <p style="MARGIN: 0px" align="left" text-align="left">Human Services and Social Advocacy </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences </p> <p style="MARGIN: 0px" align="left" text-align="left">Endnotes </p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings </p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites </p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">15 Social Control, Human Rights, Ethics, and the Law </p> <p style="MARGIN: 0px" align="left" text-align="left">Box 15.1: A Lack of Cultural Sensitivity? </p> <p style="MARGIN: 0px" align="left" text-align="left">The Therapeutic State </p> <p style="MARGIN: 0px" align="left" text-align="left">Human Rights Issues and Human Services </p> <p style="MARGIN: 0px" align="left" text-align="left">A Human Services Bill of Rights </p> <p style="MARGIN: 0px" align="left" text-align="left">Ethical Standards for Human Service Workers </p> <p style="MARGIN: 0px" align="left" text-align="left">Summary </p> <p style="MARGIN: 0px" align="left" text-align="left">Discussion Questions </p> <p style="MARGIN: 0px" align="left" text-align="left">Learning Experiences</p> <p style="MARGIN: 0px" align="left" text-align="left">Endnote</p> <p style="MARGIN: 0px" align="left" text-align="left">Recommended Readings</p> <p style="MARGIN: 0px" align="left" text-align="left">Internet Sites</p> <p style="MARGIN: 0px" align="left" text-align="left"> </p> <p style="MARGIN: 0px" align="left" text-align="left">Glossary </p> <p style="MARGIN: 0px" align="left" text-align="left">References </p>Index