CHAPTER 1: The Small Groups in Everyone’s Life<br/>CHAPTER 2: Human Communication Processes in the Small Group Context<br/>CHAPTER 3: The Small Group as a System<br/>CHAPTER 4: Diversity and the Effects of Culture<br/>CHAPTER 5: The Members and Their Roles<br/>CHAPTER 6: Communication and Group Culture: Tensions, Fantasy, Socialization, Norms, and Climate<br/>CHAPTER 7: Leading Small Groups: Theoretical Perspectives<br/>CHAPTER 8: Leading Small Groups: Practical Tips<br/>CHAPTER 9: Problem Solving and Decision Making in Groups: Theoretical Perspectives<br/>CHAPTER 10: Problem Solving and Decision Making in Groups: Practical Tips and Techniques<br/>CHAPTER 11: Managing Conflict in the Small Group<br/>CHAPTER 12: Tools for Assessing and Evaluating Groups<br/>APPENDIX A: Preparing for Problem-Solving Discussions: Informational Resources for the Group<br/>APPENDIX B: Making Public Presentations of the Group’s Output<br/><br><br/>