PART 1: INTRODUCTION<br> 1 The Exceptional Manager What You Do, How You Do It <br> 2 Management Theory Essential Background for the Successful Manager <br><br>PART 2: THE ENVIRONMENT OF MANAGEMENT <br> 3 The Manager’s Changing Work Environment and Ethical Responsibilities Doing the Right Thing <br> Learning Module 1 Shared Value and Sustainable Development A New Way to Think about Leading and Managing <br> 4 Global Management Managing across Borders <br><br>PART 3: PLANNING <br> 5 Planning The Foundation of Successful Management <br> 6 Strategic Management How Exceptional Managers Realize a Grand Design <br> Learning Module 2 Entrepreneurship <br> 7 Individual and Group Decision Making How Managers Make Things Happen<br> <br>PART 4: ORGANIZING <br> 8 Organizational Culture and Structure Drivers of Strategic Implementation <br> 9 Human Resource Management Getting the Right People for Managerial Success <br> 10 Organizational Change and Innovation Lifelong Challenges for the Exceptional Manager <br><br>PART 5: LEADING <br> 11 Managing Individual Differences and Behavior Supervising People as People <br> 12 Motivating Employees Achieving Superior Performance in the Workplace <br> 13 Groups and Teams Increasing Cooperation, Reducing Conflict <br> 14 Power, Influence, and Leadership From Becoming a Manager to Becoming a Leader <br> 15 Interpersonal and Organizational Communication Mastering the Exchange of Information <br><br>PART 6: CONTROLLING <br> 16 Control Systems and Quality Management Techniques for Enhancing Organizational Effectiveness <br><br><br>