<p>Section I. Establishing a Quality Management System</p><p>1. Reproductive Laboratories</p><p>Fabiola Bento, Sandro Esteves, and Ashok Agarwal</p><p>2. Quality Management Systems</p><p>Silveraldo Mendes</p><p>3. Where to Start</p><p>Fabiola Bento</p><p>4. Defining Processes and Procedures</p><p>Fabiola Bento </p><p>5. Training Personnel </p><p>Fabiola Bento <p>6. How to Get Information </p><p>Fabiola Bento </p><p>Section II. Reproductive Laboratories</p><p>7. Defining What Reproductive Laboratories Do </p><p>Sandro Esteves and Ashok Agarwal</p><p>8. Explaining How Reproductive Laboratories Work</p><p>Sandro Esteves and Ashok Agarwal</p><p>9. Ensuring that Reproductive Laboratories Provide High-Quality Services</p><p>Sandro Esteves and Ashok Agarwal</p><p>Section III. International Experience</p><p>10. Singapore</p><p>P. C. Wong</p><p>11. India</p><p>B. N. Chakravarty and S. Sharma</p><p>12. South Africa: A laboratory perspective on quality control<p>Marie-Lena Windt de Beer and Gregory Michael Tinney</p><p>13. Nigeria: Experience with Quality Management and IVF in a Developing Country</p><p>Richard Ajayi</p><p>14. Gulf Countries</p><p>Mohamed Elkalyoubi</p><p>15. United States of America</p><p>Doris J. Baker</p><p>16. Chile</p><p>Fernando Zegers-Hochschild and Javier A. Crosby </p><p>17. Brazil </p><p>Fabiola Bento and Sandro Esteves</p><p>18. Belgium: ISO 9001:2000 certification as a base for total quality management in ART </p><p>Kelly Tilleman, Etienne Van den Abbeel, Ilse De Croo, Anneleen Vandevelde, Bjorn Heindryckx, Sandra Deltombe, Isabelle Stuyver, Annick Geril, and Petra De Sutter </p><p>19. The Netherlands</p><p>Peter M. M. Kastrop and Sjerp M. Weima</p><p>20. Australia: QMS in IVF Centres</p>James Catt</p></p><p>6. How to Get Information </p><p>Fabiola Bento </p><p>Section II. Reproductive Laboratories</p><p>7. Defining What Reproductive Laboratories Do </p><p>Sandro Esteves and Ashok Agarwal</p><p>8. Explaining How Reproductive Laboratories Work</p><p>Sandro Esteves and Ashok Agarwal</p><p>9. Ensuring that Reproductive Laboratories Provide High-Quality Services</p><p>Sandro Esteves and Ashok Agarwal</p><p>Section III. International Experience</p><p>10. Singapore</p><p>P. C. Wong</p><p>11. India</p><p>B. N. Chakravarty and S. Sharma</p><p>12. South Africa: A laboratory perspective on quality control<p>Marie-Lena Windt de Beer and Gregory Michael Tinney</p><p>13. Nigeria: Experience with Quality Management and IVF in a Developing Country</p><p>Richard Ajayi</p><p>14. Gulf Countries</p><p>Mohamed Elkalyoubi</p><p>15. United States of America</p><p>Doris J. Baker</p><p>16. Chile</p><p>Fernando Zegers-Hochschild and Javier A. Crosby </p><p>17. Brazil </p><p>Fabiola Bento and Sandro Esteves</p><p>18. Belgium: ISO 9001:2000 certification as a base for total quality management in ART </p><p>Kelly Tilleman, Etienne Van den Abbeel, Ilse De Croo, Anneleen Vandevelde, Bjorn Heindryckx, Sandra Deltombe, Isabelle Stuyver, Annick Geril, and Petra De Sutter </p><p>19. The Netherlands</p><p>Peter M. M. Kastrop and Sjerp M. Weima</p><p>20. Australia: QMS in IVF Centres</p>James Catt</p><p>Marie-Lena Windt de Beer and Gregory Michael Tinney</p><p>13. Nigeria: Experience with Quality Management and IVF in a Developing Country</p><p>Richard Ajayi</p><p>14. Gulf Countries</p><p>Mohamed Elkalyoubi</p><p>15. United States of America</p><p>Doris J. Baker</p><p>16. Chile</p><p>Fernando Zegers-Hochschild and Javier A. Crosby </p><p>17. Brazil </p><p>Fabiola Bento and Sandro Esteves</p><p>18. Belgium: ISO 9001:2000 certification as a base for total quality management in ART </p><p>Kelly Tilleman, Etienne Van den Abbeel, Ilse De Croo, Anneleen Vandevelde, Bjorn Heindryckx, Sandra Deltombe, Isabelle Stuyver, Annick Geril, and Petra De Sutter </p><p>19. The Netherlands</p><p>Peter M. M. Kastrop and Sjerp M. Weima</p><p>20. Australia: QMS in IVF Centres</p>James Catt