<ul> <li>Dedication</li> <li>List of figures and tables</li> <li>Acknowledgements</li> <li>About the authors and contributors</li> <li>Chapter 1: The divide as we see it</li> <ul> <li>Abstract:</li> <li>Introduction</li> <li>Book layout</li></ul> <li>Chapter 2: Services in the information commons</li> <ul> <li>Abstract:</li> <li>Introduction</li> <li>Background</li> <li>What works in the information commons environment</li> <li>Reference services: the dinosaur in the commons?</li> <li>Conclusion</li></ul> <li>Chapter 3: A post-occupancy look at library building renovations: meeting the needs of the twenty-first century users</li> <ul> <li>Abstract:</li> <li>Introduction</li> <li>Literature review</li> <li>Six library building profiles</li> <li>Observations about the six profiles</li> <li>Survey results</li> <li>Conclusion</li> <li>Appendix New Library Spaces: Post-Occupancy Survey</li></ul> <li>Chapter 4: Assess to cultivate your own library</li> <ul> <li>Abstract:</li> <li>Introduction</li> <li>Surveys tracking trends and perceptions</li> <li>Anthropological and ethnographic approaches to assessment</li> <li>User experience in academic libraries</li> <li>Conclusion</li></ul> <li>Chapter 5: Millennials and technology: putting suppositions to the test in an academic library</li> <ul> <li>Abstract:</li> <li>Introduction</li> <li>Our research</li> <li>Hardware ownership and usage</li> <li>Online courses</li> <li>Social software and gaming</li> <li>Student research habits</li> <li>Conclusion</li> <li>Appendix</li></ul> <li>Chapter 6: We asked and they told us: survey — 2</li> <ul> <li>Abstract:</li> <li>Survey methodology</li> <li>Survey participant profiles</li> <li>Library user survey: data and results</li> <li>Library staff survey: data and results</li> <li>Library users and library staff: how they compare</li> <li>Review of findings and comments</li></ul> <li>Chapter 7: Reaching across the divide</li> <ul> <li>Abstract:</li> <li>Concluding words</li></ul> <li>Appendix A: Library user survey</li> <li>Appendix B: Library staff survey</li> <li>Index</li></ul>
