ABC of ICT version 1.0

Name: ABC of ICT version 1.0
Author: Paul Wilkinson

an introduction

Specificaties

E-book, 299 blz. Pdf met watermerkbeveiliging | Engels

Van Haren Publishing | 2012

ISBN13: 9789087538736

Rubricering

Hoofdrubriek : Computer en informatica

Van Haren Publishing Pdf met watermerkbeveiliging e druk, 2012 9789087538736

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Samenvatting

This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation.

Key Features
Covers 'Attitude, Behaviour and Culture' concepts that are critical to make ICT really happen
35 fantastic case studies and examples from industry experts of where things can go wrong - and how to make them right
Used globally by leading consultants and trainers in the field
Assess worst practices and take first practical steps in solving them

Specificaties

ISBN13:9789087538736

Trefwoorden:ITIL (IT Infrastructure Library), IT Service Management

Taal:Engels

Bindwijze:e-book

Beveiliging:watermerk

Bestandsformaat:pdf

Aantal pagina's:299

Uitgever:Van Haren Publishing

Verschijningsdatum:14-3-2012

Hoofdrubriek:Computer en informatica

Inhoudsopgave

Foreword
Contributors

1. What is this book all about?
2. Who is this book aimed at?
3. An analysis
4. What is ABC?
5. The ABC issues in detail
6. Building blocks to develop your own instrument

Appendix 1: Authors and their card cases