In een tijd waarin de markt steeds digitaler wordt, moeten organisaties digitaal transformeren. Digitale transformatie is het innoveren, vernieuwen of vanuit het niets opstarten van bedrijfsketens waarin IT-oplossingen een cruciale rol spelen.  Meer

This book clarifies the key concepts of governance & management of digital services. It also provides methods and techniques, illustrated with examples from practice, that you can use to set up and execute governance & management pragmatically at your organization.  Meer

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers.  Meer

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.  Meer

Customers expect increasingly valuable IT services, services that are flexible, reliable, secure, and efficient. Services that optimally support their users in their work.  Meer