This publication describes a reference architecture that can be used to manage the business of Information Technology (IT) and the associated end-to-end lifecycle management of Digital Products.  Meer

This title is a Study Guide for the IT4IT Foundation Certification examination.  Meer

The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT.  Meer

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management.  Meer

USM is een universele, methodische werkwijze om dienstverlening te managen. De USM-methode voorziet in een gestandaardiseerd managementsysteem waarmee een serviceorganisatie z’n mensen, z’n middelen, z’n werkwijzen, en z’n services managet.  Meer

Customers expect increasingly valuable IT services, services that are flexible, reliable, secure, and efficient. Services that optimally support their users in their work.  Meer