F. Morgeson
Palgrave Macmillan US
e druk, 2014
9780230341340
Citizen Satisfaction
Improving Government Performance, Efficiency, and Citizen Trust
Specificaties
Gebonden, blz.
|
Engels
Palgrave Macmillan US |
2014
ISBN13: 9780230341340
Rubricering
Levertijd ongeveer 9 werkdagen
Gratis verzonden
Samenvatting
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Specificaties
ISBN13:9780230341340
Taal:Engels
Bindwijze:gebonden
Uitgever:Palgrave Macmillan US
Hoofdrubriek:Mens en maatschappij
Inhoudsopgave
Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement
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