A. Oade
Palgrave Macmillan UK
e druk, 2016
9781349315581
Managing Challenging Clients
Building Effective Relationships with Difficult Customers
Specificaties
Paperback, blz.
|
Engels
Palgrave Macmillan UK |
2016
ISBN13: 9781349315581
Rubricering
Levertijd ongeveer 9 werkdagen
Gratis verzonden
Samenvatting
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
Specificaties
ISBN13:9781349315581
Taal:Engels
Bindwijze:paperback
Uitgever:Palgrave Macmillan UK
Inhoudsopgave
Handling Challenging Client Behaviour: It's Your Responsibility Reputational Risk: Your Client's Dilemma Controlling Clients: Involvement, Trust and Control Maintaining the Balance: Clients Who Take Advantage Trouble with Responsibility and Commitment: Customers Who Say One Thing and Do Another When Enough Is Enough: Ceasing to Work with Troublesome Clients References and Recommended Reading