<p>List of figures and tables</p> <p>Preface</p> <p>Acknowledgements</p> <p>About the author</p> <p>Chapter 1: The necessary business development and planning</p> <p>Abstract:</p> <p>Chapter 2: Leadership and change management</p> <p>Abstract:</p> <p>The manager’s responsibility</p> <p>Team members’ responsibility</p> <p>Involving staff</p> <p>Case study: the unsuccessful involvement</p> <p>Turbulent times</p> <p>Voices from practitioners: Maria Hugosson Bygge</p> <p>Chapter 3: Competitive intelligence</p> <p>Abstract:</p> <p>The forming of perspectives</p> <p>Demands on individuals and organisations</p> <p>The PCMAC model</p> <p>Decisions and actions</p> <p>Pitfalls and tips</p> <p>Voices from practitioners: Charlotte Håkansson</p> <p>Chapter 4: Business concept and information strategies</p> <p>Abstract:</p> <p>The business concept</p> <p>Information strategies</p> <p>Voices from practitioners: Helena Vallo</p> <p>Chapter 5: The business plan</p> <p>Abstract:</p> <p>The annual cycle of the business plan</p> <p>Case: the annual planning process</p> <p>The content of the business plan</p> <p>Voices from practitioners: Jette Guldborg Petersen</p> <p>Chapter 6: Strategic goals, measurement and evaluation</p> <p>Abstract:</p> <p>Set the strategic goals</p> <p>Measure and evaluate</p> <p>Voices from practitioners: Katarina Kristoffersson</p> <p>Chapter 7: Implementation of strategic decisions</p> <p>Abstract:</p> <p>Case: from Tetra Pak Library to Technology Intelligence</p> <p>Chapter 8: Tools</p> <p>Abstract:</p> <p>About organising workshops</p> <p>Brainstorming with relation matrix</p> <p>PESTLE(M)</p> <p>SWOT</p> <p>Scenario planning</p> <p>Impact analysis</p> <p>Unbiased review of the business: a workshop</p> <p>Spider diagram</p> <p>Benchmarking</p> <p>Chapter 9: Changes and challenges</p> <p>Abstract:</p> <p>Changes</p> <p>Challenges</p> <p>References</p> <p>Index</p>
