The Swiss Army Knife for Leaders

Foreword 7
Introduction 11

1. THE LARGE BLADE 17
Major issues first. When firm and visible intervention is necessary to deal with a large-scale problem.
2. THE SMALL BLADE 27
Do not neglect the minor issues. When short-term and targeted intervention is required to deal with small problems with potentially large consequences.
3. THE CORKSCREW 35
Bring impediments to the surface. When a negative undercurrent of unspoken feelings interferes with teamwork.
4. THE SCISSORS 43
Matters that require practical intervention. When you want to clarify tasks, roles, and responsibilities to restore balance.
5. THE CAN OPENER 53
Answer the “why” question. Your story and the images you evoke in others.
6. THE PUNCH 61
Answer the “where to” question. Connecting your goals to those of the organization.
7. THE HOOK 71
Answer the “how” question. So as not to stumble on your way to your goal.
8. THE BOTTLE OPENER 81
The role and purpose of rituals. When you want to strengthen the bond between people.
9. THE TWEEZERS 89
Removing annoyances. When it is time to sort out irritating and unnecessary activities taking up more space than they should.
10. THE TOOTH PICK 97
Personal barriers. When there are obstacles invisible to others that you need to deal with.

Acknowledgements 105
About the author 107