Takeshi Takenaka,
Spring Han,
Chieko Minami
Springer Nature Singapore
e druk, 2020
9789811531170
Serviceology for Services
7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
Specificaties
Paperback, blz.
|
Engels
Springer Nature Singapore |
2020
ISBN13: 9789811531170
Rubricering
Onderdeel van serie
Communications in Computer and Information Science
Levertijd ongeveer 9 werkdagen
Gratis verzonden
Samenvatting
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Specificaties
ISBN13:9789811531170
Taal:Engels
Bindwijze:paperback
Uitgever:Springer Nature Singapore
Inhoudsopgave
<p>Hospitality Management.- Service Innovation and Employee engagement.- Service Marketing and Consumer Behavior.- Customer Experience and Service Design.- Service Engineering and Implementation.</p><p></p><p></p><p></p>